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How big is the ball?
About the size of your head. Sendaballs are about 10 inches in diameter. Our balls are heaviers gauge than the ones in the bins at the store. It is about the size of a volleyball. Because of temperature variations across the country, the ball received may be a little bigger or a little smaller. When they leave Chicago, they are all 10 inches.

How do you ship?
The balls are sent fully inflated and are sent First Class Mail by the regular United States Postal Service. The balls are addressed by hand, stamped and mailed. Not in a box, no bubble wrap or string or tape. Just the ball.

How long does it take?
Usually about a week. Orders generally ship the next business day and take anywhere from 4 to 9 business days to be delivered. Delivery depends on the location. We are shipping from Chicago. Sometimes the Postal Service isn't as efficient as we'd like, so we have to be patient. International orders usually take 2-3 weeks.

Can it fit in a mailbox?
No. Over the past 10 years we have shipped balls to all kinds of buildings and all kinds of mailboxes, all over the world. The balls are treated as a 'PACKAGE' so the post office finds a way to get it to them.

What does the post office think?
The post office loves SENDaBALL. They even featured us on the front cover of their Great Lakes Quarterly Newsletter. Usually the carrier enjoys delivering this unusual item as much as the recipient enjoys getting it. About 15% of our customers are postal workers, so we think they like it.

Can I pick a color?
Use the drop down menu on the order page.

I asked for a pink ball and I got a purple one?
As hard as we may try, we cannot always honor your color requests, but we do try to find something comparable. Trust that we will do our best. We try not to send pink balls to boys or blue balls to girls unless requested.

Can I delay a shipment for a later date?
Sure, just add a note to the special instructions field and we will see it there!

Can I ship to a military address, APO, AFO, etc?

YES. It takes longer than regular mail (but you probably already know that) but it does get there! No extra charge for any military address. God Bless those soldiers!

Can I send a ball out of the country?
Yes, $3 extra and it takes about 2 or 3 weeks.

I did not get a confirmation.
A confirmation email is sent IMMEDIATELY after you place your order. Check your SPAM folder, it sometimes ends up there. Otherwise, email us so we can find it.

Can you ship to a P.O. Box?
Yes, the post office will put a note in the box and the person will have to arrange to pick it from the window, just like a package.

Can you ship to College?
Oh yes! And what fun that is! Usually they put a note in the mailbox for the student to pick up a package from the window and it gets TOSSED at them!

What if the person I am shipping to is not home when it is delivered?
The balls are treated by the post office as First Class Mail Package. In most cases, the postman finds a way to get it delivered. Sometime they put it in a clear bag and hang it on the door knob, or place it between the doors. Or, they may put a yellow sticker on the door indicating they attempted to deliver a 'package' and tell them it is at the post office for them.

What if the ball arrived deflated or popped?
Very rare, but not impossible. The post office has instructions to return the ball to US if it is deflated or popped and we will ship out a new one lickety split. BUT, on the rare occasion that a ball does arrive deflated or popped, PLEASE EMAIL OR CALL US and we will ship out a new one. We have shipped thousands and thousands of balls, this is EXTREMELY RARE.

I don't have a credit Card, can I send a check.
Yes, just email us the information and send a check in the mail for $20.99 to SENDaBALL, 5341 N. McVicker Ave, Chicago, IL 60630. Once we receive the check we will mail your ball.

Is this a secure site?
YES. Our orders are processed thru which was specifically recommended to us by VISA/MASTER CARD as a SECURE SITE for a small business. SENDaBALL has no access to your credit card information.

Can you rush an order?

Unfortunately, we cannot offer rush service at this time.

I'm having trouble getting my order to go through. HELP!
It's rare, but we occasionally experience difficulties processing credit cards due to the security measures put in place by credit card companies. Most commonly, there is a problem with the card number and address. If you get frustrated, please just email your order information and we will call you for the credit information and process it manually.